FAQs

 Shopping Related FAQ 

1. I could not find a product?

There are a few ways to search for a product on our website. 

• Searching by categories under "PRODUCTS"
• Searching by brands under "SHOP BY BRAND"
• Searching by typing a word or a short phrase e.g. cat stickers in the search box located on the top right hand corner of the page.

2. Where can I find out about your current promotions?

We always have promotions or offers going on. Please refer to our most updated promotions here.

3. My order is a gift for a friend. Do your packing slips show prices?

No. Our packing slips list the items in the order and the shipping address, but no prices are shown. 

 Shipping Related FAQ 

1. Do you ship internationally?

We currently offer shipping to Canada and the U.S.

2. Which shipping carrier do you use?

All orders are shipped from Canada. For domestic orders, Canada Post Expedited Shipping or UPS Standard Shipping will be used. For U.S. orders, Canada Post Tracked Packet - USA will be used. 

3. When will I receive my order?

Orders are typically processed within 2-3 business days. Once your order has been fulfilled, you’ll receive an email notification that your order is shipped including a tracking number. Please make sure an email address is provided when you place the order. If not, a shipping confirmation email cannot be sent. It normally takes 5 to 7 business days to ship to Canada. For the U.S., it usually takes 10 to 12 business days. Although we try our best to ship your items out as soon as possible, the delivery time may vary depending on a number of factors:

• Covid-19
• Custom declaration
• Delays due to weather conditions or unexpected events

For more accurate delivery time, please refer to the shipping confirmation email that includes a tracking number for your order. 

Please refer to our shipping policy for more information.

 Order Related FAQ 

1. Can I edit or cancel my order?

If you would like to make changes to or cancel your order, you can contact us at info@papermindstationery.com with the subject line "Cancellation" or "Change" and your name and order number as soon as you can. Please note that orders which are packed or fulfilled cannot be cancelled or changed.

2. Can I enjoy free shipping and other offers at the same time?

Yes, free shipping can still be offered. However only one promotion or discount code can be used at checkout. 

3. Do you offer price adjustment?

Sorry we do not offer price adjustment.

4. Can I return or exchange any products purchased?

Yes, please refer to our return and exchange policies to see if your items meet our policy.

For other inquiries, please contact us here.