B2B Wholesale Return & Exchange Policy
Return & Exchange Policy
We carefully pack all orders and work with reliable fulfillment partners. Because many of our products are imported and produced in limited quantities, our return policy differs depending on order type.
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1) In-Stock Orders (Fulfilled by Warehouse)
Orders shipped from our fulfillment warehouse are eligible for return or exchange only in the following cases:
- Item arrives damaged
- Incorrect item received
- Missing/short-shipped item
We do not accept returns for:
- Change of mind
- Ordering mistakes
- Minor packaging imperfections from transit
- Normal manufacturing variations
How to request a replacement
Please contact us within 7 days of delivery and include:
- Order number
- Photos of the item
- Photos of the packaging (outer box & inner packaging)
- Description of the issue
After review, we will provide one of the following:
- Replacement shipment
- Store credit
- Refund (only when replacement is unavailable)
We may not be able to process claims without photo evidence.
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2) Pre-Order / Back-Order Items
Pre-order and back-order products are reserved and imported specifically based on confirmed orders.
Orders cannot be cancelled, changed, or refunded after acceptance.
Return or exchange is only available if:
- Item arrives damaged
- Incorrect item received
- Missing/short-shipped item
Photo evidence is required within 7 days of delivery.
After verification, we will issue:
- Replacement (preferred)
- Store credit if replacement unavailable
Refunds are not provided for pre-order/back-order items unless required by law.
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Important Notes
- We reserve the right to deny claims submitted after the reporting period.
- Items disposed of before contacting us may not be eligible for compensation.
- Replacement timing may vary depending on import availability.
- Slight color or print variations are considered normal for stationery products and are not defects.
If you have any questions, please contact us and weâll be happy to help.